Returns Policy

We offer a no-quibble guarantee on returned items, providing you return them within 60 days of receipt, unopened, in the original packaging. Simply let us know whether you'd like a replacement or a refund.

Please read the following details of our returns policy:

Refunds (not including shipping charges) are given on unopened bottles in condition suitable for resale. Tamperproof cap seals must remain intact.
We regret we are not able to refund on product which has passed its expiry date.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Instructions for Returned Product

Please call us on our freephone number or email us to advise you wish to return product before sending it to us.

The returned goods should be sent to the following addresses with your name and address details and instructions for the refund.  If you have paid by credit card we will need you to supply us with your card number for a refund as this information is not retained by us after purchase.

Please return your product to the following offices:

New Zealand:
Herbal Ignite Ltd
PO Box 47668
Ponsonby
Auckland

Australia:
Happy Families Health Products Ltd
PO Box 1109
Coolangatta
QLD 4225

USA:
eFulfillment Service, Inc.
Attn Happy Families LLC
6893 Sullivan Road
Grawn, MI 49637

Registered Offices

New Zealand
Happy Families Ltd
156 Centennial Drive
Whitianga
New Zealand

Australia
Happy Families Health Products Pty
111 McLean St
Coolangatta
QLD 4225

USA
10 Apple Jack Lane Suite 100
Taylors, SC 29687